FAQ

ONLINE ORDERS PROCESSING, DELIVERY

• Who can buy a medical ultrasound device from this website?

  Healthcare private professionals and healthcare institutions (eg. medical facilities) are entitled to purchase online professional ultrasound systems to provide healthcare services to patients. Only authorized persons based in European countries may raise orders via this GE Healthcare online store. GEHealthcare will review all your customer data prior to shipping an ultrasound system and has the right to cancel an order at any time if the above requirements of the buyer are not met.

• Can I place the order over the phone with a Customer Service assistance?

  The order can only be placed online. Nevertheless, our Customer Service team are happy to assist you during the purchasing process.

• When may I expect delivery after order placement?

  With all the orders we do our best to ensure the quickest delivery possible. Assuming that all items are in stock, delivery should occur within maximum 20 working days after the order is placed.

• Can I request delivery to another country?

  The ultrasound systems offered on this websiteare only delivered to Customers based in the supported countries¹. Our products and the associated prices are tailored to the respective country. Orders on this website can therefore only be shipped to the countries listed above.

• What happens if I need tochange the delivery address after ordering?

  If you need to change the delivery address, please send us an e-mail to ultrasound.store@ge.com. Please include in your e-mail the order ID number to allow quick and easy identification of your order.

• What is the tracking number of my order?

  If you would like to track your shipment, please send an e-mail to ultrasound.store@ge.com ensuring that you have made referenceto your Order ID number and we will reply with your tracking number.

• How much are the shipping costs?

  The delivery is free of charge within the supported countries¹.

• What should I do if my ultrasound system is delivered but is defective or some parts are missing?

  We will replace defective parts or deliver missing items for free. If you have technical problems, please send us an e-mail ultrasound.store@ge.com.

• Can I collect the product directly from your office / warehouse?

  Unfortunately, this is not possible. All products for orders placed online are shipped directly to your desired location in any of the supported countries¹. For special delivery requirements for your ultrasound system, please contact our Customer Service Team by e-mail at ultrasound.store@ge.com..

• Can I change an existing order before shipping?

  Yes, this is possible. Please have your order number available and send an e-mail to ultrasound.store@ge.com with a request to change the delivery address. Be sure to specify the desired delivery date and shipping location.

• Can I return the ultrasound system after delivery?

  No, returns are not possible.

• Can I watch and test the ultrasound system live?

  Yes, you can view and test our ultrasound systems at events or in our GE Healthcare SonoStores.Send an e-mail to ultrasound.store@ge.com to enquire about locations and dates.

PRODUCTS

• Are the ultrasound systems in the online shop available to purchase via other channels?

  Yes, the ultrasound systems offered in the online shop may also be purchased directly via one of our local Sales Representatives. Please send us an email to ultrasound.store@ge.com for assistance.
  The best price is obtained if purchasing online.

• Are the ultrasound systems on the website designed for use in my country?

  All offered ultrasound systems are designed for use in the supported countries¹.

ONLINE ORDERS

• Is it possible to add a new product to an order that has already been placed?

  The easiest way to add a new/additional product or servicepackage is to simply place an additional order. If you have any questions, please send an e-mail to ultrasound.store@ge.com. Delivery is free of charge.

• How can I check the status of my order?

  To check the status of your online order, please send an e-mail to ultrasound.store@ge.com.

• I received a message that says "Request pending ", what should I do?

  We are processing your request and will send us an e-mail as soon as your request is complete. If you have any questions, please send an e-mail to ultrasound.store@ge.com.

• I received a message that says "Unapproved purchase", what should I do?

  This message means that your purchase has not yet been approved and executed. If you see this message, we are probably already in the process of resolving the problem and will come back to you via e-mail. If you have any questions, please send an e-mail to ultrasound.store@ge.com.

PAYMENT

• What payment methods are available?

  Payment is possible via standard bank transfer based on the invoice issued.
  Bank transfer payment should be made within 30 days of an invoice being issued. You should receive an invoice when the product is shipped to you.

• I need help with making a payment on an order –who do I contact?

  Please send an e-mail to ultrasound.store@ge.com.

• Is VAT included in my order?

  Please note that the final amount including VAT is shown on the invoice.

• Can I pay from any bank account?

  The wire transfer should be made from your business account. For questions, please send an e-mail to ultrasound.store@ge.com.

• Can you offer financing?

  No, financing is currently not available. We are working on its implementation and will offer it soon to our Customers.

CUSTOMER SERVICE

• What happens if my product stops working or needs maintenance?

  Please call a local Service Center or send an e-mail to ultrasound.store@ge.com. The warranty is valid for the first 12 months and limited warranty for moths 24-36.

• What happens if I need repair or maintenance after the warranty period has expired?

  Please send an e-mail to ultrasound.store@ge.com and we can provide an estimate for repair.

• Who handles the shipping costs for products that require repair?

  Shipping is free for GE Healthcare Customers.

• How long does the repair take?

  It depends on the product. Usually from 1 to 7 days.

• How can I request a paper manual for my product?

  If you need a paper manual, please send an email ultrasound.store@gehealthcare.com, and our team will assist you promptly.

1. Supported countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Germany, Greece, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.